How Fareast Ventures confirms quotes, requests payment, handles deposits, manages cancellations, and processes approved refunds.
Effective date: 12 June 2026
Payment terms
Fareast Ventures confirms pricing before requesting payment. A booking is considered received when submitted through the website, WhatsApp, phone, or email, but it is only confirmed after availability, vehicle category, route, and final quote are approved by the booking desk.
After Fareast Ventures confirms availability and the final quote, the client will receive approved payment options. These may include M-Pesa/payment link, bank transfer, corporate invoice, or any other approved payment method shared by Fareast Ventures.
Bank transfer and invoice details are shared only after quote approval. Clients making bank transfers should use their booking reference as the payment reference.
For selected bookings, especially airport transfers, corporate travel, weddings, group movement, and long-distance travel, Fareast Ventures requires either full payment or a partial deposit of up to 60% once the booking is confirmed to secure the reservation.
Any remaining balance must be paid before the trip begins unless written credit terms have been approved.
Cancellations made at least 48 hours before pickup may be refunded, less any bank, transaction, or already-incurred planning costs. Cancellations made less than 48 hours before pickup will result in full payment being due.
No-shows may be charged up to the full booking value.
Refunds, where approved, are processed through the original payment method where possible and may take 5-10 business days depending on the bank or payment provider.
Fareast Ventures issues receipts or tax invoices where applicable. Clients should quote their booking reference when requesting a receipt, invoice, payment confirmation, or refund follow-up.
For payment questions, contact the booking desk at booking@fareastventures.co.ke or 0142 803 552.